CapCut TOS Changed
Friday, October 23, 2026
What this means for you
Instead of emailing CapCut directly for support, you now have to use their website form to report hacked accounts, request refunds, delete your account, or complain about other users' content. This might mean slower responses since you can't email them anymore, and everything goes through their ticket system. Make sure you keep track of your ticket numbers since that's how you'll follow up on your issues.
Plain-English explanation, not legal advice.
What changed
Contact email addresses for CapCut support, account security notifications, refund requests, and complaints have been replaced with a web-based customer service ticket URL.
Details
- •The direct email address for reporting unauthorized account access for CapCut users has been replaced with a link to a web-based support ticket form
- •The option to contact CapCut via email for account deletion requests has been removed; users are now directed solely to the web privacy form
- •The CapCut refund contact method has changed from a direct email address to a web-based support ticket URL
- •The contact method for filing complaints about other users' content on CapCut has changed from a direct email address to a web-based support ticket URL
Disclaimer: Change summaries are generated by AI and may not capture every detail. Severity ratings reflect our assessment of potential user impact, not legal significance. Always refer to the original Terms of Service for authoritative terms.