Granola
Granola operates through a workspace model where a 'Customer' (like your employer) controls your access and data. The company disclaims most liability and limits damages to $100 maximum. Users have minimal direct recourse since the Customer controls most aspects of data and account management.
The Bottom Line
AI-generated summary of the terms as we read them. Opinion, not legal advice.
Granola operates through a workspace model where a 'Customer' (like your employer) controls your access and data. The company disclaims most liability and limits damages to $100 maximum. Users have minimal direct recourse since the Customer controls most aspects of data and account management.
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Notable Clauses
“We may directly step in and take what we determine to be appropriate action (including disabling your account) if Customer does not take appropriate action or we believe there is a credible risk of harm to us, the Services, Authorized Users, or any third parties.”
“AS BETWEEN US AND CUSTOMER, YOU AGREE THAT IT IS SOLELY CUSTOMER'S RESPONSIBILITY TO (A) INFORM YOU AND ANY AUTHORIZED USERS OF ANY RELEVANT CUSTOMER POLICIES AND PRACTICES AND ANY SETTINGS THAT MAY IMPACT THE PROCESSING OF CUSTOMER DATA; (B) OBTAIN ANY RIGHTS, PERMISSIONS OR CONSENTS FROM YOU AND A...”
“OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY BREACH OF THE USER TERMS IS ONE HUNDRED DOLLARS ($100) IN THE AGGREGATE.”
“GRANOLA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO YOU RELATING TO THE SERVICES OR ANY CUSTOMER DATA, WHICH ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS.”
“Please contact Customer if you at any time or for any reason wish to terminate your account, your access to the Customer's Workspace, and/or your access to the Service, as an Authorized User of the Customer.”
“Customer may provision or deprovision your access to the Services, Workspace, or Customer Data, enable or disable third-party integrations, manage permissions, retention and export settings, transfer, assign or consolidate Workspaces, including the Customer Data, and these choices and instructions m...”
Protect Yourself
ACTIONABLESettings and actions you can take to limit your exposure
Export Your Data Before Leaving
Since the Customer controls data retention and you can't directly delete your account, export important meeting notes and data before your access changes
- Contact your workspace administrator about data export options
- Save important meeting notes locally or to personal cloud storage
- Screenshot or copy critical information you might need later
Understand Your Workspace Permissions
Since the Customer controls all settings, know what permissions you have and what data might be shared
- Ask your workspace admin about data retention policies
- Check what integrations are enabled in your workspace
- Find out if meetings are being recorded and where recordings are stored
Keep Personal and Work Data Separate
Since you have limited control over workspace data, avoid mixing personal information with work content
- Use work email only for work-related meetings
- Don't include personal information in meeting notes
- Keep personal meeting schedules in separate apps
Better Alternatives in Productivity
These productivity services have a higher Rights Score on their terms
Disclaimer: The clauses shown above are excerpts from publicly available Terms of Service documents. Ratings and severity levels reflect community and AI assessment, not legal advice, factual claims, or determinations about a company's legality or intent. Clauses marked “VERIFIED” have been confirmed as exact quotes from the source document. Clauses marked “AI-extracted” were identified by AI and may contain errors. Always verify against the original TOS.
Get notified when Granola updates their TOS
We'll email you what changed and what it means
By subscribing, you agree to our Terms and Privacy Policy.