Whatnot
These are community guidelines rather than full terms of service, focusing on seller requirements and user conduct rules. The platform requires sellers to ship within two business days and can take account action for various violations. Users must be over 18, and the platform prohibits various activities including gambling, harassment, and fee avoidance.
The Bottom Line
AI-generated summary of the terms as we read them. Opinion, not legal advice.
These are community guidelines rather than full terms of service, focusing on seller requirements and user conduct rules. The platform requires sellers to ship within two business days and can take account action for various violations. Users must be over 18, and the platform prohibits various activities including gambling, harassment, and fee avoidance.
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Notable Clauses
“All actions and activities that occur on your account are your responsibility and will reflect on your account record. This includes conduct by guests, content featured or rebroadcast, and employees' streaming and fulfillment.”
“If content is found to be detrimental to our community on Whatnot, we reserve the right to remove it.”
“When a user violates these policies, we take proportional action based on that user's previous violations, and the severity of the violation.”
“Additionally, in rare instances, we may take action against individuals because of behavior off of Whatnot if the behavior poses a significant threat to the health of the Whatnot community or individuals.”
“Whatnot will reimburse buyers at the market price of a high-value hit card if it is missing, and bill back the seller.”
“To maintain a positive buyer experience, we require that sellers ship items within two business days of the sale.”
Protect Yourself
ACTIONABLESettings and actions you can take to limit your exposure
Review Seller Performance Metrics
Check your seller dashboard regularly to monitor shipping times, cancellation rates, and customer ratings before they become problems
- Log into your Whatnot seller account
- Navigate to your seller dashboard or performance metrics
- Review shipping times, fulfillment rates, and customer feedback weekly
Document Shipping and Item Condition
Since you can be charged for missing high-value items, always photograph items and get tracking for valuable shipments
- Take photos of high-value items before shipping
- Use shipping services with tracking and insurance
- Keep all shipping receipts and documentation
Set Clear Stream Rules
Since you're responsible for guest behavior, establish and communicate clear rules for anyone appearing on your streams
- Create written guidelines for guests and co-hosts
- Brief anyone appearing on your stream about Whatnot's policies
- Have a plan to end streams if guests become disruptive
Use Sensitive Content Toggle
Toggle on sensitive content warnings for streams that may contain profanity or mature items to avoid policy violations
- When creating a new show, look for the 'sensitive content' toggle
- Enable it if your stream will have profanity or mature content
- Always use this for comic books with nudity or similar items
Better Alternatives in Shopping
These shopping services have a higher Rights Score on their terms
Disclaimer: The clauses shown above are excerpts from publicly available Terms of Service documents. Ratings and severity levels reflect community and AI assessment, not legal advice, factual claims, or determinations about a company's legality or intent. Clauses marked “VERIFIED” have been confirmed as exact quotes from the source document. Clauses marked “AI-extracted” were identified by AI and may contain errors. Always verify against the original TOS.
Get notified when Whatnot updates their TOS
We'll email you what changed and what it means
By subscribing, you agree to our Terms and Privacy Policy.