Otter.ai
Otter.ai requires binding arbitration and class action waiver for disputes. They claim broad rights to use your content and data for machine learning and service improvement, with licenses that survive account deletion. The service can terminate accounts at their sole discretion with no notice required.
Otter.ai removed two product links (SDR Agent and Recruiting Agent) from their website footer. This is just a navigation change and doesn't affect your rights or how the service works.
See the full change →The Bottom Line
AI-generated summary of the terms as we read them. Opinion, not legal advice.
Otter.ai requires binding arbitration and class action waiver for disputes. They claim broad rights to use your content and data for machine learning and service improvement, with licenses that survive account deletion. The service can terminate accounts at their sole discretion with no notice required.
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Notable Clauses
“You grant Otter.ai a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify, export, process, transform, and distribute your User Content, in whole or in part, in any media formats and through ...”
“YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND OTTER.AI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.”
“In addition, Otter.ai may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice.”
“Nothing in these Terms prohibits Company from using such Machine Learning for testing, tuning, optimizing, validating, or otherwise enhancing the analytics, models, or algorithms underlying the Service.”
“You acknowledge and agree that Otter.ai may collect, create, process, transmit, store, use, and disclose aggregated and/or deidentified data derived from Data or use of the Services (" Aggregated Data ") for its business purposes, including for machine learning and training, industry analysis, bench...”
“TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE OTTER.AI ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE...”
“If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (" Feedback "), then you hereby grant Otter.ai an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner ...”
“Once it has been permanently deleted from the user account either by direct action by the user or on expiration of the specified retention period in the trash folder, no record of the User Content is retained and the User Content cannot be recreated by the service.”
Protect Yourself
ACTIONABLESettings and actions you can take to limit your exposure
Opt Out of Arbitration
You have 30 days to opt out of forced arbitration and preserve your right to sue in court or join class actions
- Send a letter within 30 days of agreeing to terms to: Otter.ai, Inc., Attention: Legal Department - Arbitration Opt-Out, 800 W El Camino Real, Suite 170, Mountain View, CA 94040
- Include your full legal name, account email address, and statement that you wish to opt out of arbitration
Cancel Subscription Before Auto-Renewal
Prevent automatic billing by canceling before your renewal date
- Go to your account settings at otter.ai
- Navigate to subscription settings
- Cancel subscription before renewal period
Permanently Delete Content
Use the trash folder system to ensure your recordings are actually deleted from their servers
- Delete recordings from your main account
- Go to trash folder in your account
- Permanently delete items from trash folder to trigger actual deletion
Turn Off Push Notifications
Disable mobile app notifications to reduce data sharing
- Go to your mobile device's Settings
- Find Otter.ai app in notification settings
- Turn off push notifications
Review and Minimize Shared Content
Regularly audit what recordings and transcripts you've shared with others
- Check your Otter.ai account sharing settings
- Review all shared conversations and transcripts
- Remove sharing permissions for sensitive content
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Disclaimer: The clauses shown above are excerpts from publicly available Terms of Service documents. Ratings and severity levels reflect community and AI assessment, not legal advice, factual claims, or determinations about a company's legality or intent. Clauses marked “VERIFIED” have been confirmed as exact quotes from the source document. Clauses marked “AI-extracted” were identified by AI and may contain errors. Always verify against the original TOS.
Get notified when Otter.ai updates their TOS
We'll email you what changed and what it means
By subscribing, you agree to our Terms and Privacy Policy.