Rent the Runway TOS Changed

What changed

Major update adding a new Luxury Add-on Services tier, PRO Membership Services phase-out details, expanded product damage and authentication policies, and updated age eligibility requirements.

Details

• •Age eligibility rules were restructured: browsing requires being at least 13, but creating an account, renting, purchasing, or subscribing now explicitly requires being at least 18 and of legal majority age in your jurisdiction.
• •A new 'Luxury Add-on Services' category was introduced for select high-end items, available to certain customers at RTR's sole discretion, with non-cancelable orders and its own fee structure.
• •PRO Membership Services are being phased out with no new members accepted; existing PRO members have a separate section detailing their ongoing terms.
• •The definition of 'normal wear and tear' was expanded to include accessories like handbags, while explicitly excluding ink/dye transfer, odors, water damage, broken hardware, and missing accompanying items like dust bags and authenticity cards.
• •Damage charges now cover missing components or accessories (e.g., straps, belts, charms) and can be based on repair cost or replacement cost up to Original Retail, Comparable Value, or a new 'Estimated Retail' price for secondhand-sourced items.
• •A new 'Authentication and Verification' section was added stating RTR may verify returned items are authentic, and may charge up to the Maximum Late Fee, suspend accounts, or report to law enforcement if a returned item is suspected to be counterfeit or altered.
• •Fraud prevention provisions were expanded to include returning counterfeit or fraudulent products as a fraud indicator, and RTR can now charge up to the Maximum Late Fee as a remedy upon identifying fraud.
• •Late fees now apply to Luxury Add-on Services in addition to Reserve and Membership Services.
• •Non-return fees for packaging are now explicitly described as equal to the reasonable replacement cost.
• •RTR now clarifies it bears no liability for products left unattended during delivery, and responsibility for loss or theft begins upon carrier delivery to the address.
• •Third-party login options updated: Meta replaced with Apple as an example provider, and a note added that use of third-party accounts is governed by those accounts' own terms.
• •Prohibited activities now explicitly include the use of artificial intelligence tools for scraping or data mining the site without permission.
• •A note was added clarifying that nothing in the Terms prohibits users from posting honest reviews or opinions about RTR protected by applicable law.
• •Recurring charge cancellation language was simplified, removing the requirement that RTR confirm receipt of a cancellation notice.
• •Text message opt-out now accepts multiple keywords beyond just 'STOP,' including 'QUIT,' 'END,' 'REVOKE,' 'OPT OUT,' 'CANCEL,' and 'UNSUBSCRIBE.'
• •Merchandise credits are now explicitly listed as a backup payment method RTR may charge if a preferred payment method fails.
• •California Proposition 65 notice was reworded to align more closely with the legal standard, and now states warnings are provided in connection with relevant products where required.
• •The warning about legally binding arbitration and class action waiver now includes a separate bolded prompt to review the dispute resolution provisions.
• •The list of things users are responsible for paying was updated to include products returned in damaged or incomplete condition, and 'late fees' was broadened to 'fees' covering late or unreturned items.
• •An 'Estimated Retail' pricing term was defined for secondhand-sourced items, reflecting estimated original retail price based on comparable items.
• •Home pickup service for returns was clarified to apply to eligible products, not just eligible zip codes.