Walmart TOS Changed

What changed

The updated Terms add a new 'Agent' definition covering AI/automation tools accessing the site, expand prohibitions on automated data collection and AI model training using site content, and significantly reorganize shipping/delivery terms while adding new order acknowledgment and charge timing language.

Details

• •A new defined term 'Agent' was introduced, covering software systems that autonomously access or interact with the site on a user's behalf, such as AI assistants and browser-automation tools, with a carveout for assistive technologies used by people with disabilities
• •The prohibition on reverse engineering was expanded to explicitly include attempts to extract information about AI model parameters or weights
• •The prohibition on automated scraping and data collection was expanded to also cover any unauthorized Agent activity and explicitly forbids using site materials to develop, train, or improve AI or machine learning models
• •A new section on 'Authorized Agents' (Section 16.L) and 'Agentic Access Terms' was referenced, suggesting a formal framework for permitting certain automated access under specific conditions
• •The Content and Ideas section was expanded: users now must warrant they own or have rights to content they post, that content is accurate, and that they will indemnify Walmart for claims arising from their content; the language about Walmart's freedom to use Ideas was softened slightly to indicate Walmart is 'free but not required' to use them
• •A new sublicense right was added in Section 3.B allowing Walmart to use submitted content to provide features, improve the site, develop new services, and for purposes in the Privacy Notice
• •The Monitoring section was updated to clarify Walmart can remove content 'for any reason, or no reason whatsoever'
• •The Shipping section was reorganized and consolidated: delivery address restrictions, third-party contractor language, and refund discretion language were moved from the Pickup and Delivery subsection into the main Shipping section
• •Order charge timing was updated to specify charges occur when an order is picked up or delivered to the carrier/delivery service, replacing the previous 'when shipped' language
• •Rewards program language was updated to allow Rewards to be applied within 5 business days after fulfillment rather than only at the time of fulfillment, and clarified what happens if insufficient Rewards are available
• •An order acknowledgment email was newly described in the main ordering section, not just the pickup/delivery subsection
• •The Walmart Marketplace section was updated to note that in some cases Walmart itself may fulfill orders on a Marketplace Retailer's behalf as a service provider, and responsibility language was adjusted accordingly
• •The Privacy section updated the reference from 'Privacy Policy' to 'Privacy Notice' and changed the URL, and added 'Restaurant' as a new category of seller with whom Walmart may share user information
• •The Sprint carrier was removed from the list of wireless operators authorized to share data with Walmart in the Privacy section
• •The Intellectual Property section added an explicit statement prohibiting scraping product listings, copying account information for third parties, and derivative uses of site content
• •A minor trademark disclaimer update clarified that other marks belong to their respective owners who 'may or may not be affiliated with' Walmart
• •The Pickup and Delivery section (formerly 'Walmart Pickup and Delivery') was split or reorganized, with delivery-related terms moved to the main Shipping section and the subsection renamed to focus on Pickup only
• •The new TOS version is dated September 21, 2026, compared to April 23, 2026 for the previous version