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19. Dispute Resolution and Arbitration

Forced Arbitration with Class Action Waiver

In plain English: You can't sue them in court or join a class action - all disputes must go through private arbitration.

“YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND OTTER.AI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.”

VERIFIED

This is an exact, word-for-word quote from Otter.ai's Terms of Service.

Verified on May 1, 2026.

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