SHEIN
SHEIN's terms grant them a perpetual, irrevocable, worldwide license to use any content or reviews you submit, including the right to sell and create derivative works from your submissions. The terms require binding arbitration with a class action waiver, limiting your ability to sue SHEIN in court or join others in a lawsuit. SHEIN caps its liability to you at $100 for most non-product claims and can terminate your account at any time without notice or cause.
The email addresses in the terms are now displayed in a scrambled format to prevent spam bots from harvesting them. The actual email you'd contact is the same, just shown differently. No real changes to your rights or obligations.
See the full change →The Bottom Line
AI-generated summary of the terms as we read them. Opinion, not legal advice.
SHEIN's terms grant them a perpetual, irrevocable, worldwide license to use any content or reviews you submit, including the right to sell and create derivative works from your submissions. The terms require binding arbitration with a class action waiver, limiting your ability to sue SHEIN in court or join others in a lawsuit. SHEIN caps its liability to you at $100 for most non-product claims and can terminate your account at any time without notice or cause.
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Notable Clauses
“You hereby authorize SHEIN to make statements, submit, amend and invalidate all declarations and documents necessary or useful to import goods ordered by you in your name and/or from your User Account. This includes the power to make and receive service and deliveries, request refunds of any levies,...”
“you agree to irrevocably license the Submissions and all intellectual property rights related thereto (excluding the moral rights such as authorship right) to the Company on a non-exclusive basis without charge and we shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable r...”
“YOU AND SHEIN AGREE THAT, EXCEPT AS SPECIFIED IN THE PARAGRAPH ENTITLED "BATCH ARBITRATION" BELOW, EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT...”
“YOU AND SHEIN HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.”
“YOU UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL SHEIN BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE OR DATA, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES OR COSTS DUE TO LOSS OF PRODUCTION OR USE, LOSS OF BUSINESS OR MANAGEMENT TIME, BUSINE...”
“You hereby grant to SHEIN (and its affiliates, assignees, or survivors in interest) a world-wide, perpetual, warranty-free, irrevocable license to freely duplicate, use, or incorporate any questions, comments, suggestions, ideas, feedback or other information about the Services that you provide to u...”
“You agree that we may, in our sole discretion and without prior notice, terminate your access to the Services at any time with or without cause.”
“We reserve the right to change, modify, add or remove sections of these Terms, at any time, in our sole discretion. You are responsible for checking these Terms for any changes whenever you use the Services. By continuing to use or access any of the Services or otherwise engaging with SHEIN after th...”
“FOR ALL OTHER CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, UNLESS EXPRESSLY STATED OTHERWISE IN THESE TERMS, TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL SHEIN'S LIABILITY TO YOU EXCEED $100.”
Protect Yourself
ACTIONABLESettings and actions you can take to limit your exposure
Opt Out of Forced Arbitration
You have 30 days from first agreeing to these terms to opt out of the mandatory arbitration clause, which restores your right to sue SHEIN in court and participate in class actions. This is one of the most impactful actions you can take.
- Send an email to legal@shein.com within 30 days of creating your account or first agreeing to these terms
- Include your full name, mailing address, account email address, and a clear statement that you want to opt out of the Arbitration Agreement
- Keep a copy of your email and note the date sent as proof
Opt Out of Marketing Text Messages
SHEIN sends recurring automated marketing texts. Opting out stops them from using your phone number for promotional messages and limits one channel of data-driven targeting.
- Reply STOP to any SHEIN text message you have received
- Alternatively, open the SHEIN app, go to Me → Settings → Notification Settings and disable SMS notifications
- You will receive one confirmation text that your opt-out was processed
Opt Out of Marketing Emails
Reducing email marketing limits SHEIN's ability to track your engagement behavior (opens, clicks, browsing patterns tied to email links).
- Click the 'unsubscribe' link at the bottom of any SHEIN promotional email
- Or log into us.shein.com → Me → Settings → Notification Settings → Email Notifications → toggle off promotional emails
Minimize Submissions to Limit Content License Scope
Every review, photo, or comment you post gives SHEIN a permanent, irrevocable right to use and sell that content. Limiting what you post reduces the content they can exploit.
- Avoid uploading personal photos in reviews — use the text-only review option when available
- Do not submit product photos that include your face or identifiable features
- Avoid posting creative or original content (e.g., styled outfit photos) as SHEIN can commercially exploit these
Use Wallet Credit Carefully — It Locks In Your Refund
Choosing Wallet Credit instead of a refund to your payment method is irreversible. Once selected, you permanently lose the ability to get money back to your card.
- When initiating a return in the app, on the refund screen choose 'Original Payment Method' rather than 'Wallet Credit'
- If you have existing Wallet Credit, spend it on your next purchase before any account issues arise — it cannot be cashed out
- Check your Wallet balance at Me → My Assets in the app
Export Your Order and Account Data
Download your purchase history and account data before any potential account suspension or before you stop using SHEIN, since termination can be sudden and without notice.
- Log into us.shein.com and go to Privacy Center
- Submit a data access or data portability request
- Allow up to 30 days for SHEIN to fulfill the request and send you your data
Better Alternatives in Shopping
These shopping services have a higher Rights Score on their terms
Disclaimer: The clauses shown above are excerpts from publicly available Terms of Service documents. Ratings and severity levels reflect community and AI assessment, not legal advice, factual claims, or determinations about a company's legality or intent. Clauses marked “VERIFIED” have been confirmed as exact quotes from the source document. Clauses marked “AI-extracted” were identified by AI and may contain errors. Always verify against the original TOS.
Get notified when SHEIN updates their TOS
We'll email you what changed and what it means
By subscribing, you agree to our Terms and Privacy Policy.